IT support across Vancouver Island
Victoria and the Island, on the same helpdesk and the same service model as the mainland.
- 30Years in business
- 100%Canadian owned
- PrivatelyOwned
- 98%Satisfaction
What is included
Helpdesk that picks up
Phone, email and chat support for every person on your team, with no per-ticket charges and no gatekeeping before you reach a technician.
Monitoring and maintenance
Servers, computers and network equipment watched around the clock, patched on schedule, and fixed quietly when something drifts.
Security posture, managed
Your security posture is scored and monitored as part of the agreement, and a ticket is raised when a device drifts out of compliance. Protection products are priced separately.
On-site when it matters
Remote-first for speed, on-site for the things that need hands: new offices, hardware refreshes, and the problems that resist a remote session.
A per person monthly rate, adjusted as your headcount changes, with no onboarding or setup fees. Project work planned into the next quarter is included, however much of it you need. Work you need inside the current quarter is treated as an emergency and billed.
Get an EstimateWho we work with here
PLACEHOLDER, Lee to correct: we support clients on the Island, and the water is the obvious question a buyer will raise. The answer is that it rarely matters, because almost all support is remote and failed hardware is couriered to our service centre rather than waiting on a ferry. What this page still needs is the specific reason we are on the Island, which client type brought us, and whether anyone is based here.
Where we cover
Remote support reaches the Island in minutes. Hardware is couriered into our Surrey service centre for bench repair, and manufacturer warranty service is arranged on site where the hardware is still covered.
Also in British Columbia: Vancouver, Okanagan, East Kootenays
What people ask here
Rarely, because almost all support is remote and arrives immediately. When hardware has to be repaired it is couriered to our service centre rather than waiting on a sailing.
PLACEHOLDER, Lee to correct: this needs to say plainly whether there is a local technician here or whether the Island is covered remotely.
IT That Actually Makes You Happier
A whole IT team that picks up in minutes, for one flat price per user. You stop thinking about IT. We start.
About a minute. A few questions about your setup, no sales call, and you see your estimate before we ever ask for your email.