30Years in business
IT That Actually Makes You Happier
Complete IT outsourcing for Canadian businesses and non-profits: unlimited service for one fixed price per user, per month. Scales with you, no surprises.
100%Canadian owned
PrivatelyOwned
98%Satisfaction
Which One Is You?
Five starting points, one destination: your IT run properly by a whole team, planned instead of patched up after it breaks, for a price you can actually budget.
Tickets sit, you speak to a different person every time, and nobody there knows your setup.
Whoever picks up your ticket has your setup in front of them, we handle the handover with your current provider, and you can cancel in the first 30 days.
The bill spikes, nobody can budget for it, and every call has to be approved first, so people wait instead of asking.
One monthly price for everything, and nobody needs permission to ask for help.
Hiring one IT person every few years is hard to get right. It is difficult to tell who can really do the job, salary often decides it, and then the whole company runs on that one person.
Professionally run IT: established processes, documentation and a team of experts, so it all carries on when people move on.
Managed IT vs hiring in-houseEvery day they fight not to be the IT person, and the work they were hired for waits.
It becomes somebody’s whole job. They hand it off and get their day back.
You have outgrown doing it yourselves, and you are not sure what managed IT even includes or how to start.
We set out exactly what is included, and you can see the first month before you sign.
What is included
One Service. Your Whole IT Department.
Everything an IT department does, for one price per user, per month. Here is what is in it, and what each part does for you.
Unlimited
Nobody needs permission to call.
Unlimited support requests for every user, with no per-ticket charge. Small problems get reported while they are still small.
Someone whose job it is.
A named account manager, one point of contact, and a virtual CIO who plans the year ahead.
Someone answers. Day or night.
A 24/7/365 service desk by phone, chat, portal and email. Almost everything is fixed remotely while you are on the line, and someone comes when it needs hands.
One price per user. No surprises.
A fixed monthly price for each person we support. It moves with your headcount and with nothing else, so you know the number before the month starts.
Fixed while you are on the line.
Small things fixed before they grow.
Monitoring on every supported computer, server and network device, around the clock. Faults show up on our screen before they show up on yours.
Nothing to lose by starting.
Clients Who Stayed. Some Since 2011.
Jessi H.Non-profitClient since 2016
If you are looking for an organization to take ownership of your IT needs and work proactively to improve your technology infrastructure, as well as save administrative staff time, I would recommend happier IT.
Angel M.Client since 2011
As the Controller, I benefit from having a consistent monthly payment with happier IT and not having to worry about additional hidden costs. As well, one of the most valuable features of happier IT is their ability to manage our vendors and build relationships with them. If you are looking for an organization to take ownership of your IT needs, I can assure you that happier IT would be a great partner.
Ashleigh T.Non-profitClient since 2013
happier IT made it easier for us to stay up to date, keep our technology safe, and ensure that we had everything in place to ensure confidentiality for our staff and clients. For us, it gives us confidence to know that our IT is being taken care of by happier IT, and it makes my job much easier. Highly recommend their services!
Corinne N.Credit unionClient since 2017
Our organization was looking for a partner that could drive our IT needs forward and help us become more organized and structured. I believe happier IT has accomplished our goals and have exceeded our expectations in providing us with a higher level of IT maturity. One of the biggest assets that happier IT has provided us with is their IT leadership. Our 2018 IT Governance Audit was a huge success as all our documentation, processes and systems had passed with excellence.
Jessi H.Non-profitClient since 2016
If you are looking for an organization to take ownership of your IT needs and work proactively to improve your technology infrastructure, as well as save administrative staff time, I would recommend happier IT.
Angel M.Client since 2011
As the Controller, I benefit from having a consistent monthly payment with happier IT and not having to worry about additional hidden costs. As well, one of the most valuable features of happier IT is their ability to manage our vendors and build relationships with them. If you are looking for an organization to take ownership of your IT needs, I can assure you that happier IT would be a great partner.
Ashleigh T.Non-profitClient since 2013
happier IT made it easier for us to stay up to date, keep our technology safe, and ensure that we had everything in place to ensure confidentiality for our staff and clients. For us, it gives us confidence to know that our IT is being taken care of by happier IT, and it makes my job much easier. Highly recommend their services!
Corinne N.Credit unionClient since 2017
Our organization was looking for a partner that could drive our IT needs forward and help us become more organized and structured. I believe happier IT has accomplished our goals and have exceeded our expectations in providing us with a higher level of IT maturity. One of the biggest assets that happier IT has provided us with is their IT leadership. Our 2018 IT Governance Audit was a huge success as all our documentation, processes and systems had passed with excellence.
Corinne N.Credit unionClient since 2017
Our organization was looking for a partner that could drive our IT needs forward and help us become more organized and structured. I believe happier IT has accomplished our goals and have exceeded our expectations in providing us with a higher level of IT maturity. One of the biggest assets that happier IT has provided us with is their IT leadership. Our 2018 IT Governance Audit was a huge success as all our documentation, processes and systems had passed with excellence.
Ashleigh T.Non-profitClient since 2013
happier IT made it easier for us to stay up to date, keep our technology safe, and ensure that we had everything in place to ensure confidentiality for our staff and clients. For us, it gives us confidence to know that our IT is being taken care of by happier IT, and it makes my job much easier. Highly recommend their services!
Angel M.Client since 2011
As the Controller, I benefit from having a consistent monthly payment with happier IT and not having to worry about additional hidden costs. As well, one of the most valuable features of happier IT is their ability to manage our vendors and build relationships with them. If you are looking for an organization to take ownership of your IT needs, I can assure you that happier IT would be a great partner.
Jessi H.Non-profitClient since 2016
If you are looking for an organization to take ownership of your IT needs and work proactively to improve your technology infrastructure, as well as save administrative staff time, I would recommend happier IT.
Corinne N.Credit unionClient since 2017
Our organization was looking for a partner that could drive our IT needs forward and help us become more organized and structured. I believe happier IT has accomplished our goals and have exceeded our expectations in providing us with a higher level of IT maturity. One of the biggest assets that happier IT has provided us with is their IT leadership. Our 2018 IT Governance Audit was a huge success as all our documentation, processes and systems had passed with excellence.
Ashleigh T.Non-profitClient since 2013
happier IT made it easier for us to stay up to date, keep our technology safe, and ensure that we had everything in place to ensure confidentiality for our staff and clients. For us, it gives us confidence to know that our IT is being taken care of by happier IT, and it makes my job much easier. Highly recommend their services!
Angel M.Client since 2011
As the Controller, I benefit from having a consistent monthly payment with happier IT and not having to worry about additional hidden costs. As well, one of the most valuable features of happier IT is their ability to manage our vendors and build relationships with them. If you are looking for an organization to take ownership of your IT needs, I can assure you that happier IT would be a great partner.
Jessi H.Non-profitClient since 2016
If you are looking for an organization to take ownership of your IT needs and work proactively to improve your technology infrastructure, as well as save administrative staff time, I would recommend happier IT.
What Switching Actually Looks Like
It depends on who you are leaving. Here are the three ways it usually goes, and the three things nearly everyone worries about.
2 to 4 weeksUsually gracefulYou are leaving an IT company
We work the handover out with them, and most of the time it goes smoothly. The bigger and more professional they are, the easier it is. Some drag their feet. Either way, as soon as we have the details we take over the helpdesk, so your people have somewhere to call from the first week.
First thing we do:Take over the helpdesk
DaysUsually no overlapYour IT person, or a small contractor, is leaving
Two weeks’ notice, and two weeks to find and choose us, so there is rarely anyone left to hand over. We start supporting you straight away and write everything down as we go, because there usually is not much written down.
First thing we do:Start supporting you the same week
A few weeksMessy, and handledYour current provider is fighting it
It happens more than you would think: passwords withheld, access blocked, calls unanswered. It is disruptive for a few weeks and never mysterious. We have dealt with it every time, and you will know what is happening at every step.
First thing we do:Get you access, then service
Three things nearly everyone says on the first call
We do not really have any documentation.Almost nobody does. Writing it all down is the first thing we do, and it is included.
Our setup is a bit embarrassing.We have seen every setup there is, and nobody here judges. The plan fixes stability first, quietly.
They are going to make this difficult.Some do. We have handled hostile handovers before, passwords withheld and all. Messy for a while, never mysterious.
The Whole First Month, Step by StepWe take on two or three new clients a month, so every switch gets our full attention.
Ranked by the People Who Judge IT Providers for a Living
The industry’s own rankings judge managed IT providers on how they actually run and deliver service. They have named us many times.
Channel FuturesMSP 5012023, 2022, 2018 · as MSPmentor 501 in 2017 and 2016 and 2015 and 2013
CRNMSP 500 — Pioneer 2502022, 2021, 2020, 2018 · as MSP 500 in 2017 and 2016
Business in VancouverTop 100 Fastest-Growing Companies in B.C.2022, 2021, 2020, 2018, 2017, 2016
ChannelE2ETop 100 Vertical Market MSPs2021
MSSP AlertTop 250 MSSPs2021
Canadian Business / Maclean'sGrowth List2020 · as Growth 500 in 2018 · as PROFIT 500 in 2017 and 2016 and 2015 and 2014 and 2013
Channel FuturesSMB Hot 1012020
CRNTech Elite 2502018Who We Work With
Canadian businesses and non-profits from 10 to more than 500 people, usually across more than one location, with or without an IT person of their own. These are the industries we know best.
Non-profitNon-profitOur first industry and our largest, since 2001. Flat pricing, every dollar counted, and someone who answers at 3am.
IndustrialIndustrialPlants, yards and field crews, with the machines that were never meant to be on a network kept apart from the ones that are.
ConstructionConstructionJobsites, crews and CAD, with the site trailer served as well as the office.
ManufacturingManufacturingThe line keeps running, and the old machine with its own computer stays walled off.
Building materialsBuilding materials and wood productsYards, mills and the retailer EDI that fines you for a late shipping notice.
Senior careSenior careResidences that never close, the network nurse call depends on, and a night shift with someone to call.
Credit unionsCredit unionsMembers, the core and the branches, co-managed with the IT team you already have.
Insurance brokersInsurance brokersYour agency management system protected, and records clean enough to stand up in an E&O dispute.
Insurance carriersInsurance carriersBranch to branch, the same controls everywhere, and the evidence ready when an auditor asks.
AccountingAccountingCovered through busy season, with nothing allowed to go down in April.
LegalLegalClient files kept confidential, and partners who bill by the hour never losing one to IT.
Life sciencesLife sciences and health researchLabs, instruments and research data that cannot be lost or exposed.All IndustriesAll IndustriesEvery industry we serve, and what we know about each.Where We Are
Seven regions across three provinces, one desk. Remote first, on site when it needs hands.
- VancouverBritish Columbia
- Vancouver IslandBritish Columbia
- OkanaganBritish Columbia
- East KootenaysBritish Columbia
- CalgaryAlberta
- EdmontonAlberta
- TorontoOntario
Have an office outside these regions? Our desk dispatches and coordinates vetted technicians from our service network across Canada, the US and many other countries, so on-site help there is still ours to manage.
Latest From Us
Plain guides, checklists and templates for the things people ask us about.
Questions People Ask First
Straight answers to the things people ask before they book a call.
Answered by a person, usually the same day.
One fixed fee per user per month, with support, consulting and project labour included. There is no setup fee.
Probably not. Most of our clients have between 35 and 75 users, and we work with organisations from as few as 10 users to more than 500.
Unlimited support requests, a 24/7/365 helpdesk by phone, chat, portal and email, monitoring on every supported device, a named account manager and a virtual CIO, onboarding at no cost, more than sixty online training courses, and free recycling of old equipment. Project work is scheduled into the following quarter.
Almost everything is solved remotely while you are on the line. On-site visits are included in Greater Vancouver, Greater Toronto, Greater Calgary and Edmonton. Elsewhere, on-site work is arranged through our service network and billed by the hour.
For fewer than 100 computers, about two weeks, depending on how quickly your current provider hands over. We manage that conversation for you and recommend a one-month overlap.
You can cancel for any reason in the first 30 days and prepaid fees are refunded. There is no setup fee to lose either.
No. You own every account, every credential and every licence, during the agreement and after it. Nothing is held in our name.
IT That Actually Makes You Happier
A whole IT team that picks up in minutes, for one flat price per user. You stop thinking about IT. We start.
Get an Estimate1 (888) 897-3611
About a minute. A few questions about your setup, no sales call, and you see your estimate before we ever ask for your email.