Managed IT support in Cranbrook and the East Kootenays
A technician who lives here, backed by a whole IT team: a helpdesk staffed around the clock, specialists in security and cloud, and one flat price per user.
- 30Years in business
- 100%Canadian owned
- PrivatelyOwned
- 98%Satisfaction
Do you actually cover the East Kootenays?
Yes. A technician who lives in the East Kootenays handles anything that needs hands, with a regular subcontractor as backup for when they are booked or away. Behind them is the same team every happier IT client gets: a helpdesk staffed around the clock by our own people, specialists in security, cloud and Microsoft 365, and our own repair bench for failed hardware.
- A technician who lives in the East Kootenays, with a regular subcontractor as backup
- A helpdesk staffed around the clock by our own people, not an on-call rota
- Response targets set in your agreement, and reported against every month
- Failed hardware repaired at our own service centre; manufacturer warranty arranged on site
- One flat monthly rate per person, with no onboarding or setup fees
- Canadian owned, privately owned, 30 years in business
Sound familiar?
Four starting points we hear from around here, and what changes.
When they are sick, on holiday or booked solid, you wait. Everything they know is in their head.
A technician who lives here, a regular subcontractor as backup, and a helpdesk behind both of them. Your setup is documented in the first two weeks, so nothing depends on one person.
Tickets sit, you speak to a different person every time, and nobody there knows your setup.
Whoever picks up your ticket has your setup in front of them, we handle the handover with your current provider, and you can cancel in the first 30 days.
The bill spikes, nobody can budget for it, and every call has to be approved first, so people wait instead of asking.
One monthly price for everything, and nobody needs permission to ask for help.
Every day they fight not to be the IT person, and the work they were hired for waits.
It becomes somebody’s whole job. They hand it off and get their day back.
Local hands. A whole team behind them.
Someone who lives here for what needs hands, plus what a one-person shop cannot give you: cover when they are away, a helpdesk day and night, specialists.
A technician who lives in the East Kootenays
Comes to you when it needs hands. A regular subcontractor covers when they are booked or away, and the helpdesk knows your setup as well as they do.
A helpdesk that picks up
Day or night, by phone, chat, portal and email. Staffed by our own people, wherever they sit, so a problem at 2am reaches a technician, not a voicemail.
Monitoring, around the clock
Every supported computer, server and network device watched. Faults show up on our screen before they show up on yours.
Security posture, managed
Scored and monitored as part of the agreement, with a ticket raised when a device drifts out of compliance.
Specialists on the same agreement
Managed security, private cloud and hosted desktops, backup and disaster recovery, Microsoft 365 and Azure, compliance and risk.
Our own repair bench
A failed machine goes by courier to our service centre and comes back fixed. Warranty work is arranged on site.
Someone whose job it is
A named account manager, one point of contact, and a virtual CIO who plans the year ahead.
Work done while you sleep
Project work often runs overnight, remote, while your office is closed. Next morning a local technician is on site to check it landed and help your people.
What is included
Helpdesk that picks up
Phone, email and chat support for every person on your team, with no per-ticket charges and no gatekeeping before you reach a technician.
Monitoring and maintenance
Servers, computers and network equipment watched around the clock, patched on schedule, and fixed quietly when something drifts.
Security posture, managed
Your security posture is scored and monitored as part of the agreement, and a ticket is raised when a device drifts out of compliance. Protection products are priced separately.
On-site when it matters
Remote-first for speed, on-site for the things that need hands: new offices, hardware refreshes, and the problems that resist a remote session.
A per person monthly rate, adjusted as your headcount changes, with no onboarding or setup fees. Project work planned into the next quarter is included, however much of it you need. Work you need inside the current quarter is treated as an emergency and billed.
Get an EstimateWho we work with here
Cranbrook and the East Kootenays get the same service as every happier IT client, with someone local for the part that needs hands. Almost all support is remote and immediate, from the same helpdesk everyone else reaches. A technician who lives here covers the work that genuinely needs someone in the room, with a regular subcontractor as backup. Failed hardware goes by courier to our own service centre and comes back fixed, and manufacturer warranty work is arranged on site. What you get here that a one-person shop cannot give you is the team: cover when they are away, a helpdesk day and night, specialists, and a setup that is documented rather than carried in one head.
Non-profit and careNon-profit, Senior care, Life sciences and health research
IndustrialIndustrial, Construction, Manufacturing, Building materials and wood products
Financial and professionalCredit unions, Insurance brokers, Insurance carriers, Accounting, Legal
- A client here since 2017
Our organization was looking for a partner that could drive our IT needs forward and help us become more organized and structured. I believe happier IT has accomplished our goals and have exceeded our expectations in providing us with a higher level of IT maturity. One of the biggest assets that happier IT has provided us with is their IT leadership. Our 2018 IT Governance Audit was a huge success as all our documentation, processes and systems had passed with excellence.
Corinne N. · Credit union · client since 2017
Where we cover
Remote support is immediate and handles almost everything. A local technician covers work that genuinely needs hands, hardware is couriered into our service centre for bench repair, and manufacturer warranty service is arranged on site.
- Cranbrook
- Kimberley
- Fernie
- Sparwood
- Elkford
- Invermere
- Radium Hot Springs
- Canal Flats
Also in British Columbia: Vancouver, Vancouver Island, Okanagan
What people ask here
Yes. A local employee, with a regular subcontractor as backup for when they are booked or away.
No. It is the same mix we use everywhere. What changes is logistics, not the service, and the device travels rather than a technician.
The helpdesk is staffed around the clock by our own people rather than an on call rota, so a problem at 2am reaches a technician instead of a voicemail. Response targets are set in your agreement, and we report against them rather than asking you to take our word.
A predictable monthly amount per person, adjusted as you grow or shrink. The pricing page shows what moves the number rather than hiding it behind a call.
IT That Actually Makes You Happier
A whole IT team that picks up in minutes, for one flat price per user. You stop thinking about IT. We start.
About a minute. A few questions about your setup, no sales call, and you see your estimate before we ever ask for your email.