IT support across the Okanagan
Kelowna and the surrounding valley, covered by the same helpdesk and the same service model as everyone else we look after.
- 30Years in business
- 100%Canadian owned
- PrivatelyOwned
- 98%Satisfaction
What is included
Helpdesk that picks up
Phone, email and chat support for every person on your team, with no per-ticket charges and no gatekeeping before you reach a technician.
Monitoring and maintenance
Servers, computers and network equipment watched around the clock, patched on schedule, and fixed quietly when something drifts.
Security posture, managed
Your security posture is scored and monitored as part of the agreement, and a ticket is raised when a device drifts out of compliance. Protection products are priced separately.
On-site when it matters
Remote-first for speed, on-site for the things that need hands: new offices, hardware refreshes, and the problems that resist a remote session.
A per person monthly rate, adjusted as your headcount changes, with no onboarding or setup fees. Project work planned into the next quarter is included, however much of it you need. Work you need inside the current quarter is treated as an emergency and billed.
Get an EstimateWho we work with here
PLACEHOLDER, Lee to correct: we support clients through the Okanagan, and the honest question a buyer here will ask is what happens when something physical breaks four hours from Surrey. The answer is that the device travels rather than a technician: it is couriered into our own service centre, repaired on a bench, and returned. What is missing from this page is the specific reason we are in the valley, which client type brought us, and whether there is anyone local.
Where we cover
Remote support reaches the Okanagan in minutes, which covers almost everything. Hardware is couriered into our Surrey service centre, and manufacturer warranty service is arranged on site where the hardware is still covered.
Also in British Columbia: Vancouver, Vancouver Island, East Kootenays
What people ask here
It is couriered into our service centre, repaired on a bench with parts on hand, and sent back. For hardware still under warranty we arrange the manufacturer's on-site service instead.
PLACEHOLDER, Lee to correct: this answer needs to state plainly whether there is a local technician here or whether the region is covered remotely with couriered hardware.
IT That Actually Makes You Happier
A whole IT team that picks up in minutes, for one flat price per user. You stop thinking about IT. We start.
About a minute. A few questions about your setup, no sales call, and you see your estimate before we ever ask for your email.