Managed IT support in Vancouver, Surrey and the Lower Mainland
Where we started, and still about two thirds of our work. Field technicians across the Lower Mainland, our own service centre in Surrey, one flat price per user.
- 30Years in business
- 100%Canadian owned
- PrivatelyOwned
- 98%Satisfaction
Are you actually local, or a call centre?
Local where it matters, and one team everywhere else. Our field technicians are across the Lower Mainland for anything that needs hands, and our own service centre is in Surrey for hardware that has to be touched. About two thirds of our work is in the region. The rest of the team works from home and meets virtually, and it changes nothing for you: the helpdesk you reach is our own people, staffed around the clock, with your setup in front of them.
- About two thirds of our work is in the Lower Mainland, where we started
- Field technicians across the region, for work that genuinely needs someone on site
- Our own service centre in Surrey: failed hardware is fixed on the bench and comes back
- A helpdesk staffed around the clock by our own people, wherever they sit
- One flat monthly rate per person, with no onboarding or setup fees
Which one is you?
Four starting points we hear across the Lower Mainland, and what changes.
Tickets sit, you speak to a different person every time, and nobody there knows your setup.
Whoever picks up your ticket has your setup in front of them, we handle the handover with your current provider, and you can cancel in the first 30 days.
Hiring one IT person every few years is hard to get right. It is difficult to tell who can really do the job, salary often decides it, and then the whole company runs on that one person.
Professionally run IT: established processes, documentation and a team of experts, so it all carries on when people move on.
Managed IT vs hiring in-houseYou have outgrown doing it yourselves, and you are not sure what managed IT even includes or how to start.
We set out exactly what is included, and you can see the first month before you sign.
What is includedEvery day they fight not to be the IT person, and the work they were hired for waits.
It becomes somebody’s whole job. They hand it off and get their day back.
Local hands. A whole team behind them.
Only the field technicians and the service centre have to be somewhere. The rest of us work as one team from wherever we are, and you get all of it.
Field technicians in the Lower Mainland, and a bench in Surrey
Almost everything is fixed remotely while you are on the line. When hardware fails it goes to our service centre in Surrey by courier, is fixed, and comes back.
A helpdesk that picks up
Day or night, by phone, chat, portal and email. Staffed by our own people, wherever they sit, so a problem at 2am reaches a technician, not a voicemail.
Monitoring, around the clock
Every supported computer, server and network device watched. Faults show up on our screen before they show up on yours.
Security posture, managed
Scored and monitored as part of the agreement, with a ticket raised when a device drifts out of compliance.
Specialists on the same agreement
Managed security, private cloud and hosted desktops, backup and disaster recovery, Microsoft 365 and Azure, compliance and risk.
Our own repair bench
A failed machine goes by courier to our service centre and comes back fixed. Warranty work is arranged on site.
Someone whose job it is
A named account manager, one point of contact, and a virtual CIO who plans the year ahead.
Work done while you sleep
Project work often runs overnight, remote, while your office is closed. Next morning a local technician is on site to check it landed and help your people.
What is included
Helpdesk that picks up
Phone, email and chat support for every person on your team, with no per-ticket charges and no gatekeeping before you reach a technician.
Monitoring and maintenance
Servers, computers and network equipment watched around the clock, patched on schedule, and fixed quietly when something drifts.
Security posture, managed
Your security posture is scored and monitored as part of the agreement, and a ticket is raised when a device drifts out of compliance. Protection products are priced separately.
On-site when it matters
Remote-first for speed, on-site for the things that need hands: new offices, hardware refreshes, and the problems that resist a remote session.
A per person monthly rate, adjusted as your headcount changes, with no onboarding or setup fees. Project work planned into the next quarter is included, however much of it you need. Work you need inside the current quarter is treated as an emergency and billed.
Get an EstimateWho we work with here
This is where we started and where most of our work still is, from Vancouver through the Fraser Valley to Chilliwack. Our own service centre is in Surrey, which is the part that matters when hardware actually fails: the device comes to us by courier, gets fixed on a bench with the parts already on hand, and goes back. Non-profits, construction firms, insurers and manufacturers make up most of what we look after here.
Non-profit and careNon-profit, Senior care, Life sciences and health research
IndustrialIndustrial, Construction, Manufacturing, Building materials and wood products
Financial and professionalCredit unions, Insurance brokers, Insurance carriers, Accounting, Legal
- A client here since 2016
If you are looking for an organization to take ownership of your IT needs and work proactively to improve your technology infrastructure, as well as save administrative staff time, I would recommend happier IT.
Jessi H. · Non-profit · client since 2016 - A client here
happier IT made it easier for us to stay up to date, keep our technology safe, and ensure that we had everything in place to ensure confidentiality for our staff and clients. For us, it gives us confidence to know that our IT is being taken care of by happier IT, and it makes my job much easier. Highly recommend their services!
Ashleigh T. · Non-profit · client since 2013
Where we cover
Remote support reaches every part of the region in minutes, which handles almost everything. Where hardware has to be touched we courier it into the Surrey service centre, and we have technicians in the region for work that genuinely needs someone on site.
- Vancouver
- Surrey
- Burnaby
- Richmond
- New Westminster
- Delta
- Langley
- Coquitlam
- Port Coquitlam
- Port Moody
- North Vancouver
- West Vancouver
- Maple Ridge
- Mission
- Abbotsford
- Chilliwack
Also in British Columbia: Vancouver Island, Okanagan, East Kootenays
What people ask here
Yes, from Vancouver through to Chilliwack, plus the North Shore and the Tri-Cities. Remote support reaches all of it immediately.
Yes. Field technicians are across the Lower Mainland, and remote support handles almost everything first, so a visit is for the work that genuinely needs someone on site.
A predictable monthly amount per person, adjusted as you grow or shrink. The pricing page shows what moves the number rather than hiding it behind a call.
The helpdesk is staffed around the clock by our own people rather than an on call rota, so a problem at 2am reaches a technician instead of a voicemail. Response targets are set in your agreement, and we report against them rather than asking you to take our word.
IT That Actually Makes You Happier
A whole IT team that picks up in minutes, for one flat price per user. You stop thinking about IT. We start.
About a minute. A few questions about your setup, no sales call, and you see your estimate before we ever ask for your email.